A dogs first visit to Pooch Play Care is considered as their trial day. This trial day helps us to determine if your dog is a good fit for day care and allows us to closely monitor how your dog integrates into the group and which pen has the best play style for your dog. We also use this day to suggest which day would be best suited to your dog. First visits are charged at the normal daily rate.
Dogs need to be dropped off by 12pm. The reason for this is because shortly after 12pm the dogs settle into rest time and having dogs continuously arriving throughout the day unsettles the group and raises the arousal levels again. Latest pick up is 6.15pm, late fees will apply after this time. See our pricing page for more details.
We do not have designated sleep times but we do have rest periods where we calm the dogs down and have as much silence as possible. These rest periods are generally between the hours of 12pm-3pm when the carers feel the group needs to rest. Normally rest time will last anywhere from 30 minutes - 1 hour. This allows the dogs that need to have a sleep to do so in a quiet space without being disturbed frequently.
If you have a puppy under 6 months then please bring along some food for their lunch. Dogs older than 6 months should not require food throughout the day and we prefer not to feed them as it can cause stomach issues & vomiting when they get back to playing. If you feed your dog breakfast please do so before arriving, although if we find that your dog continues to vomit their breakfast we will ask you not to feed them breakfast on that day.
Generally dogs that are not desexed are unable to attend Pooch Play Care. Intact males and unspayed females smell different and other dogs may single them out and at times disrupt the group. This is unfair for both your dog and other dogs in our care. Puppies can attend dog day care up to approximately 6 months old or until they are ready for treatment. As previously noted, all dogs must have undertaken C5 vaccination.
Dogs use their teeth like humans use their hands so to a degree minor injuries are inevitable. Nicks, scrapes and scratches are a normal part of dog play and socialisation. The Pooch Play Care Team provide constant supervision and guidance to the dogs in our care however as with any multi dog environment there is a risk more serious injuries can occur. Please see our terms & conditions for more information.
As with any socialisation activities you do with your dog such as taking them to the park or the beach, there is a risk of communicable illness. All dogs that attend day care must be C5 vaccinated and in good health. More information can be found in our Terms & Conditions and on our info page on Canine Cough.
While there are no banned breeds in South Australia there are prescribed breeds that have restrictions placed upon them. The prescribed breeds are: American Pit Bull Terrier, Fila Braziliero, Japanese Tosa, Dog Argentinia & Presa Canario. These dogs are not allowed to attend Pooch Play Care due to the restrictions placed upon them.
YES! We encourage owners to come and check out our facilities prior to allowing us to care for their loved one. We have a viewing room that provides an awesome viewpoint of all of our play pens. With the privacy glass, dogs are unable to see you to avoid disturbing them but you can certainly see them!
Pooch Play Care Attendants are constantly providing close supervision in all of our pens and are trained to foresee issues before they arise. In the event that a group does become a little rough and/or aggressive the dogs are separated immediately to have some quiet time. Often this diversion is enough to help the dog to re focus and they can be moved into another play pen. In the event that a dog is a threat to other dogs in our care and/or towards staff they may not be suited to a dog day care environment.
We make every effort to make the grooming process as calm and relaxed as possible however there are risks associated with grooming and while rare, injuries can occur. For an example, removal of matting increases the risk of injury as the removal process needs to be done very close to the skin on most occasions. To reduce the risk of injury, your dog should be brought in for regular grooms (6-8 weeks apart) and brushing their coat (from the skin) at home instead of letting it get matted.
If your dog is injured during the grooming process, we will administer first aid and call you. If they need veterinary care we will take them to the vet of our choosing (local) should you not be able to collect them.
For more information please see our terms and conditions or feel free to speak to us about any concerns you may have.